- All orders are processed within 3-4 business days. Orders may not be processed during weekends or public holidays.
- For a high volume of orders, shipments may be delayed. If there is a significant delay in the shipment of your order, we may contact you.
- Due to the COVID-19 outbreak, the shipment to your country might take longer than usual.
- We are not liable for any loss, theft, or damage to any goods during shipping. If a problem arises, please contact the shipping carrier directly to solve the issue, you may contact us if you need our assistance.
- If a buyer orders overweight, oversized products, that will result in additional shipping charges. We will contact the buyer directly to request additional shipping charges if we find that the shipping charges included in the order are insufficient. If the buyer does not complete the additional shipping charges within the specified period, we will refund the amount paid and cancel the order. Because of the payment of additional shipping charges and therefore the delivery of large shipments may result in some shipment delays.
Extra Shipping Cost
Please be noted, in the following circumstances, after you place the order, our service staff may contact you directly ask you to pay the extra shipping costs on top of the amount you have already paid:
#1. Your order's overall weight exceeds 30KG.
#2. Your order contains products which are over length.
Customs, Duties, and Taxes
COTX is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the buyer's responsibility. If required under the applicable law, we will also charge the applicable taxes, including withholding tax, sales tax, or value-added tax, which the buyer shall pay.
Countries and regions with embargoes and restrictions on trade
According to Singapore law, the following countries are embargoed countries, and we cannot ship products to these countries:
Central African Republic
Sudan and Darfur
According to Singapore law, orders shipped to the following countries need to be confirmed separately:
Bosnia and Herzegovina